Case Study: Urbano Food Group increases monthly sales and streamlines delivery with Otter

How Urbano food Group saves time and increases revenue with Otter

Urbano Food Group, a restaurant owned by Gilberto Rascon, faced significant operational challenges as its online delivery sales grew to 80% of its business during the COVID-19 pandemic. The restaurant was using six separate tablets for different delivery platforms, creating a cluttered, time-consuming, and stressful environment for the staff to manage orders. They needed a solution to consolidate this process.

By implementing Otter, the vendor's all-in-one platform, Urbano Food Group was able to integrate all its delivery orders into a single system. This saved the team considerable time, simplified menu management across all platforms, and provided valuable sales analytics. The results from using Otter included a $328 increase in monthly sales, a 7x return on investment in revenue, and a 98% fulfillment rate.

Urbano food Group

Gilberto Rascon

Owner