Case Study: United Pacific boosts orders and efficiency with Otter

How United Pacific Continuously Improves Efficiency and Revenue with Otter

United Pacific, a convenience store chain, faced the challenge of adapting to the surge in food delivery and digitizing its operations, a need accelerated by the COVID-19 pandemic. They partnered with the vendor Otter to integrate new online ordering channels without chaos and gain control over their digital strategy.

The solution from Otter included its Order Management and Menu Manager tools to unify and automate order processing across 351 locations. This resulted in a 44% increase in weekly orders, a 74% reduction in order errors, and a 22% increase in average basket size, significantly boosting efficiency and revenue for United Pacific.

United Pacific

Travis White

Division Manager