Case Study: Panini Grill streamlines order management with Otter

How Panini Grill eliminates chaos from menus and tablets with Otter & TODC

Panini Grill, a busy New York City deli, faced operational chaos from managing orders across numerous delivery platform tablets, leading to errors and inefficiencies. They partnered with vendor Otter and its Order Manager service, alongside The On Demand Company (TODC), to consolidate their online ordering process and drive growth.

By implementing Otter's solution, which integrated with TODC's platform, Panini Grill consolidated all orders onto a single tablet and printer. This streamlined their operations, saved significant time, and reduced errors. The results were substantial, including generating $27,000 in monthly revenue, increasing their average order value to $24, and achieving a less than 1.5% order cancellation rate.

Panini Grill

Sri Burra

Owner