Case Study: Juice Vibe Bar launches delivery business with Otter

How Juice Vibe Bar launched its delivery business with Otter

The customer, Juice Vibe Bar, is a Chicago-area juice bar owned by Anabelle Martinez. When the COVID-19 pandemic hit, the business faced a sudden, drastic surge in online delivery orders. The challenge was efficiently managing incoming orders from multiple third-party delivery platforms like Uber Eats, Grubhub, and DoorDash, which traditionally required a separate tablet for each service and created operational chaos.

The solution was implementing Otter, an all-in-one delivery management platform. With Otter, Juice Vibe Bar consolidated all its delivery orders onto a single tablet, streamlining operations. The results were immediate; the owner was able to revert to staffing the store with a single employee who could manage all in-person and delivery orders simultaneously. Otter's analytics also provided valuable insights into sales performance. This solution eliminated the previous inefficiency and provided the data needed to strategically grow the delivery business from its launch.

Juice Vibe Bar

Juice Vibe Bar

Founder