Case Study: Dog Haus boosts delivery efficiency and virtual brand sales with Otter

How Dog Haus transformed its business alongside Otter

Dog Haus, an award-winning national restaurant franchise, faced operational challenges in managing the surge in delivery orders following the pandemic. They partnered with Otter to streamline their order management system and consolidate their numerous delivery partners.

By implementing Otter's all-in-one platform, Dog Haus consolidated all online orders from various delivery partners into a single tablet, dramatically increasing front-of-house efficiency. The solution also supported the successful launch of multiple virtual brands, which now account for at least 25% of total sales. This contributed to same-store sales from Q3 being up double digits over 2019, despite most dining rooms being closed.

Dog Haus

Raz Mahrouk

Director of Operations