Case Study: Argo Greek Cuisine streamlines delivery orders with Otter

How Chrysi Arnaki of Argo Greek Cuisine shares her heritage with Vancouver

Argo Greek Cuisine, a restaurant in Vancouver, faced a significant operational challenge when the COVID-19 pandemic forced them to transition from catering to 100% delivery. They were overwhelmed by managing orders from multiple third-party delivery apps like Uber Eats, Skip the Dishes, and DoorDash. This led to a chaotic front-of-house environment with several tablets, constant ringing, missed orders, and a high risk of food quality degradation due to poor timing. The owner, Chrysi Arnaki, felt she had lost control of her business and needed a solution to consolidate and streamline the delivery process.

The restaurant implemented Otter, a platform that aggregates delivery orders. Otter consolidated all orders from the various apps into a single tablet, which then automatically printed tickets directly to the kitchen. This eliminated the need for staff to manually accept and transcribe orders. The solution provided by Otter restored order and efficiency, drastically reducing stress for the team and giving them control over order timing. The staff was described as being "in complete bliss," and the system effectively acted as a secretary, allowing the business to thrive in the new delivery-centric environment.

Argo Greek Cuisine

Chrysi Arnaki

Argo Greek Cuisine