Case Study: PONKO Chicken improves delivery and dine-in operations with Otter

Expert Advice for Restaurant Marketing A Conversation with PONKO Chicken's Brand Manager

PONKO Chicken, an award-winning fast-casual restaurant franchise in Atlanta, faced significant operational challenges with its previous third-party delivery integration provider, ItsaCheckmate. The issues included constant technical mapping errors and poor customer support that exacerbated problems, which distracted from their core focus on guest experience and marketing.

To solve this, PONKO Chicken switched to Otter to power its delivery and dine-in operations. The Otter platform provided a reliable system with a dedicated support team, eliminating the previous mapping headaches and allowing the restaurant staff to focus fully on their customers. While specific metrics are not provided, the result was a seamless integration that supported the brand's growth and multi-location marketing strategies.

PONKO Chicken