Case Study: Dolce Brooklyn streamlines gelato delivery and menu management with Otter

Dolce Brooklyn - Customer Case Study

Dolce Brooklyn, a gelateria and dessert shop based in New York City, faced challenges managing its complex multi-location delivery operations, particularly with constantly changing gelato flavors. Updating menus across various delivery platforms was a manual and error-prone process, leading to inaccurate orders and customer dissatisfaction when items were sold out. They needed a streamlined system to handle their seasonal promotions and real-time menu updates.

By implementing Otter's all-in-one restaurant management platform, Dolce Brooklyn gained the ability to easily and automatically synchronize its menus across all delivery channels. This eliminated the problem of inaccurate orders. Otter also provided the tools to run targeted promotions during slower seasons and monitor margins in real-time, helping the business manage production and inventory more effectively. As a result, Dolce Brooklyn completely eliminated missed orders and saw its B2B consulting arm grow, more than doubling its restaurant partners to over 45.

Dolce Brooklyn

Dolce Brooklyn