Case Study: Sweetberry’s increases delivery sales and operational efficiency with Otter

Desi Saran from Sweetberry increases operational efficiency with Otter

Sweetberry, a health food restaurant group, faced operational challenges managing its high volume of delivery orders from multiple platforms like DoorDash and Uber Eats. The lack of a direct integration with its Clover POS system led to staff manually inputting orders, resulting in errors, cancellations, and significant stress for the team. This problem was exacerbated during the pandemic as delivery orders increased.

The restaurant partnered with Otter, which provided a seamless POS integration and a superior delivery management platform. This solution replaced a previous, less effective aggregator. By implementing Otter, Sweetberry saw a $3,646 increase in monthly sales, a 36% increase in delivery orders, a 42% increase in revenue, and a 53% decrease in lost revenue.

Sweetberry’s

Desi Saran

Seasoned Entrepreneur