Case Study: Yemen Cafe Family ranks #1 on DoorDash with Otter

Brooklyn’s Yemen Café isn’t just a restaurant, it’s a safe haven

Yemen Cafe, a family-run Yemeni restaurant in New York City, faced operational challenges managing online delivery orders across numerous tablets and platforms, which was a chaotic and time-consuming process. They turned to the vendor Otter and its restaurant operating system to streamline and centralize their delivery management.

By implementing Otter, the cafe consolidated all its delivery apps onto a single tablet. Key features like Order Management, Menu Manager, and Auto-Accept simplified operations, reduced errors, and saved significant time. Otter also made the system easy for all staff to use. As a result, Yemen Cafe improved efficiency and solidified its standing as the #1 most loved restaurant in Brooklyn on DoorDash, with delivery orders remaining a major and sustained part of their business post-pandemic.

Yemen Cafe Family

Ali Alsubai

Co-Owner/Manager