Case Study: Aquino’s Birreria boosts restaurant ordering and growth with Otter

Aquino’s Birreria - Customer Case Study

Aquino's Birreria, a family-run Mexican restaurant in Pacific Grove, faced the challenge of efficiently managing a high volume of orders from multiple channels, including in-person, social media, and third-party delivery apps. The owners, who started as a ghost kitchen, needed a streamlined solution to consolidate orders to save time, reduce errors, and support their growth. They turned to the vendor Otter and implemented its Restaurant Operating System.

By using Otter's platform, the restaurant was able to automate order aggregation from all its sales channels into a single, unified system. This solution saved significant time for staff and kitchen by eliminating the need to manually input orders. The results for Aquino's were substantial; on busy days, they handle over 100 orders, and Otter's Promotions feature directly contributed to increased sales. The owner estimates that without the online ordering system managed by Otter, the restaurant's revenue would drop by approximately 50%.

Aquino’s Birreria

Gustavo

Owner