Case Study: BONYARD streamlines delivery orders with Otter

A Taste of Montreal with BONYARD & Otter

BONYARD, a popular restaurant in Montreal, faced operational challenges managing orders from multiple delivery apps like UberEats, SkipTheDishes, and DoorDash. With several tablets on the counter, the manual process of punching each order into their POS system was inefficient, taking time away from customer service and causing delays in the kitchen receiving bills. The owner, Derek Barakett, sought a solution to streamline this process and turned to the vendor, Otter, for its order management services.

By implementing Otter's solution, BONYARD integrated its delivery apps into a single, user-friendly platform. This eliminated the need for manual order entry, allowing staff to stay organized and focus more on providing a welcoming customer experience. The kitchen now receives orders directly and efficiently. As a result, Otter has helped maximize the restaurant's profitability and supports its plans for future expansion, positioning it well for continued growth and success.

BONYARD

Derek Barakett

Founded