Case Study: Rankmi achieves higher feedback collection and improved user satisfaction with Chameleon

How Rankmi boosts in-app feedback collection and improves user satisfaction

Rankmi is a comprehensive Human Capital Management platform that needed a more flexible product experimentation and adoption solution while switching from Intercom to a new support tool. The team wanted better in-app customization, stronger self-serve support, and a way to collect higher-quality feedback and improve user satisfaction across an international audience.

Chameleon provided the solution with customizable in-app patterns, including Microsurveys, Launchers, Walkthroughs, and Tooltips. With Chameleon, Rankmi improved onboarding and user education, increased feedback collection, and began using feedback to validate product changes and enhance the user experience.

Rankmi

Juan Pablo Balut

Head of Operations