Case Study: Piedmont Payment Services reduces manual payroll tasks by 90% with Truv

Piedmont Transforms Payment Services, Reducing Manual Payroll Tasks by 90%

Piedmont Payment Services works in voluntary insurance benefits and needed a better way to handle split direct deposit setup for employees. Their manual process required multiple steps, created errors, and drove a high volume of support calls, so they turned to Truv and its Direct Deposit Switch product to simplify the experience.

With Truv, Piedmont replaced a 14-step manual process with a 1-step automated flow that employees could complete in under 60 seconds through a secure text and email link. The result was a 90% reduction in manual tasks, support calls that fell from 7,000 to 1,500 during open enrollment in one client example, and more than 50% improvement in resource efficiency.

Piedmont Payment Services

Darrell Tadley

Chief Executive Officer