Case Study: VTEX achieves scalable, automated privacy management with TrustWorks

VTEX shifts to scalable, agile Privacy Management

VTEX, a global e-commerce platform operating in 43 countries, faced significant challenges in managing its complex data privacy and AI governance across multiple regions. Their legacy privacy tool created a heavy operational burden, making it difficult to keep their Record of Processing Activities (RoPA) updated, process Data Subject Requests (DSRs) efficiently, and gain visibility into AI tool usage. To achieve a more scalable and automated solution, they transitioned to the TrustWorks privacy management platform.

By implementing TrustWorks, VTEX automated its key privacy operations, including RoPA management and DSR workflows. The solution provided real-time data mapping and full visibility into AI systems, drastically reducing manual effort. The results were immediate; VTEX completed a seamless migration in just two weeks and saw a significant reduction in manual tasks from the second week onward. TrustWorks enabled the privacy team to focus on strategic initiatives, ensuring compliance with regulations like the EU AI Act and strengthening their overall governance framework.

VTEX

Renan Sancho

Privacy PMO & Corporate Lawyer