Case Study: Glovo achieves agile privacy automation across 20+ countries with TrustWorks

The Success of Connecting Compliance, Collaboration & Agility

Glovo, a leading on-demand delivery service, faced significant challenges in managing its privacy program across 25 countries. Rapid growth, a high volume of multilingual data subject requests (DSRs), and limited visibility into its data and tools made manual processes impractical. After an 18-month failed attempt with another platform, Glovo partnered with TrustWorks to find a solution.

The TrustWorks platform provided an agile, integrated solution that was implemented in just six weeks. It automated DSR workflows, resulting in a 70% reduction in response time, and created an instant data inventory to identify both approved and shadow IT tools. The solution required minimal IT involvement and greatly improved collaboration across the organization, allowing Glovo's privacy program to efficiently scale and evolve.

Glovo

Mireia Martínez

Head of Privacy