Case Study: Tropical Smoothie Cafe boosts quality issue reporting with Trustwell

Tropical Smoothie Cafe & FoodLogiQ Teamwork Makes the Dream Work

Tropical Smoothie Cafe sought greater insight into its supply chain and needed to centralize supplier management while improving its quality issue tracking and reporting. To accomplish these business goals, the company partnered with vendor Trustwell and successfully implemented its FoodLogiQ Connect Manage + Monitor service.

Trustwell collaborated with Tropical Smoothie Cafe on a targeted strategy to increase adoption of the quality issue reporting system across its locations. The joint team set a goal to double the percentage of cafes using the tool. In just five months, they vastly surpassed this objective, tripling the percentage of cafes reporting incidents and quadrupling the number of quality issue reports logged. This success allowed the company to streamline its process and track a significant amount of approved credit to a concrete dollar amount, demonstrating considerable value.

Tropical Smoothie Cafe

John Miller

Quality Assurance Manager