Case Study: First Watch achieves 10x faster recall response and 100% two-hour withdrawals with Trustwell

First Watch Advances Food Safety, Reduces Response Time for Recalls

First Watch, a fast-growing daytime restaurant chain with more than 365 locations, needed a stronger supply chain and quality assurance solution to protect its brand and maintain fresh-ingredient standards. To gain visibility, traceability, better supplier collaboration and faster recall response, First Watch selected Trustwell, deploying Trustwell’s Manage + Monitor and Recall + Response solutions to meet its strict quality and documentation requirements.

Trustwell worked with First Watch to implement the platform and run mock recalls, producing dramatic improvements: a reported 10x reduction in withdrawal times, 87% of restaurants completing a mock withdrawal within 2 hours and 97% within 4 hours, with 100% completion within 24 hours and the most recent mock reaching 100% within 2 hours. Trustwell’s solution delivered faster, more reliable recall communications and measurable gains in food safety and operational responsiveness.

First Watch

Jasmine Hagan

Senior Quality Assurance Manager