Case Study: Compass Group achieves streamlined supplier management and real-time supply-chain visibility with Trustwell

Compass Group - Customer Case Study

Compass Group, the world’s largest contract foodservice company operating in 50 countries with more than 600,000 employees, struggled to manage documentation and compliance across over 3,000 suppliers and tens of thousands of products. To give its Quality Assurance team the visibility and control needed to track supplier approvals, expirations and complaints, Compass engaged Trustwell and implemented the Manage + Monitor solution from Trustwell Connect.

Trustwell delivered a cloud-based supplier management platform that automated expiry reminders, enabled direct supplier messaging, and provided real-time workflow visibility for Foodbuy and QA teams. As a result, Compass dramatically reduced manual emails and phone calls, sped up supplier approvals, improved contract and complaint oversight, and began realizing measurable ROI within months of deployment—boosting QA efficiency and giving Compass clearer, enterprise-wide supplier visibility thanks to Trustwell.

Compass Group

Jeff Mann

Director of Quality