Case Study: Whole Foods Market achieves rapid COVID-19 safety compliance and streamlined supplier onboarding with Trustwell

A Proactive, Digital Response to COVID-19 Challenges

Whole Foods Market faced urgent COVID-19 challenges in 2020, needing to implement and verify heightened food-safety and sanitation procedures across stores and distribution centers while managing surging retail demand and supply disruptions. To meet these needs they engaged Trustwell, using Trustwell Connect (a digital inspection and supplier-onboarding platform) to rapidly digitize cleaning checks and support virtual supplier assessments.

Trustwell implemented daily inspections and real-time reporting via Trustwell Connect to digitally validate enhanced cleaning and sanitation across all stores and distribution centers, and worked with Whole Foods to streamline virtual supplier onboarding so stores could restock faster from newly approved vendors. The result was company-wide daily tracking and notification of COVID-19 responses and accelerated supplier activation that helped ramp up supply and keep shelves stocked—delivered through Trustwell’s platform and support.

Whole Foods Market

John Burns

Global Vice President, Quality Assurance