Case Study: Large Government Department (Correctional Facilities) achieves secure, streamlined inmate communication and reduced staff review workload with Trustwave MailMarshal

Trustwave MailMarshal Improves Inmate Communication for Correctional Facilities

Large Government Department, responsible for 6,000 inmates across 15 correctional facilities, faced a COVID-19–driven shift from in-person visits and regular mail to electronic communication, creating a bottleneck as staff had to manually review all incoming messages. To restore safe, timely inmate contact while maintaining security, the department implemented Trustwave MailMarshal as an email-security solution.

Trustwave deployed MailMarshal via a Proof-of-Value project, introducing safe-sender lists, automated content filtering for keywords, phrases and foreign languages, configurable inspection levels by facility, and secure messaging for legal counsel. The Trustwave solution cut staff review time by letting legitimate mail bypass full inspection, incurred no additional implementation costs, reduced inmates’ communication expenses, lowered contraband risk, and improved confidential contact with family and attorneys.