Case Study: Restaurant Management Company achieves reliable, secure connectivity and guest-data insights with Trustwave

Serving Up Reliable Security for a Restaurant Franchise

Restaurant Management Company, a Florida-based operator affiliated with niche brands including a well-known franchise of more than 95 locations across 31 U.S. states and Canadian provinces, needed consistent uptime, stronger security and clearer visibility across its distributed sites. Facing the dual challenge of protecting high-volume payment data and using the guest network to capture customer insights, the company sought a scalable managed security partner to standardize connectivity, improve troubleshooting and provide a reliable plan B for internet outages.

Trustwave was selected to provide Managed Security and Compliance along with Trustwave WiFi Suite (deployed with Fortinet APs), the Trustwave Fusion platform and a custom email-collection service; cellular back-up was also implemented. The solution enabled proactive troubleshooting of blocked traffic, firewall anomalies and ISP issues, reduced incident response times, increased franchisee autonomy, and populated a data warehouse with guest email addresses for marketing — improvements that Trustwave rolled out across the company’s 95+ sites and that helped keep restaurants operating during outages while strengthening customer trust.