Case Study: Major Metropolitan Health Services Provider achieves improved incident response and cyber resilience with Trustwave

Major Metropolitan Health Services Provider - Customer Case Study

Major Metropolitan Health Services Provider, a large urban healthcare organization, was worried that its documented incident response plans might not hold up against a modern ransomware attack that had already impacted a neighboring provider. To test real-world readiness, the provider engaged Trustwave to evaluate and exercise its crisis management capabilities using a custom Tabletop Exercise simulating a sophisticated ransomware breach.

Trustwave ran a half-day simulated ransomware scenario that introduced variables such as potential insider involvement, patient data leakage, and public/media scrutiny to recreate the pressure of a live incident. The exercise revealed gaps in the provider’s response plans, improved team coordination across IT and business functions, and delivered actionable changes that strengthened Major Metropolitan Health Services Provider’s incident response and overall cyber resilience.