Case Study: Top-Tier Government Agency achieves 24/7/365 SOC coverage and up to 90% alert reduction with Trustwave

How Trustwave Transformed SOC Operations for a Major Government Client

Top-Tier Government Agency, responsible for protecting secrets critical to national security and infrastructure, needed continuous 24/7/365 SOC monitoring for nearly a dozen geographically dispersed research centers. The agency had coverage gaps during evenings and weekends and faced an imminent contract end for its contractor-run SOC, so it sought an agnostic vendor that could work with its existing security stack; Trustwave engaged the CISO and team to assess alert volumes and requirements.

Trustwave implemented a suite of services — Co‑Managed SOC for Splunk, Managed Detection & Response for CrowdStrike Microsoft Defender, Threat Intelligence‑as‑a‑Service, and Digital Forensics and Incident Response — providing 24x7 real-time monitoring while allowing the agency to retain data ownership. The solution reduced alert noise by up to 90%, enabled real-time threat detection and response within minutes, restored continuous SOC coverage, and earned the Top-Tier Government Agency’s confidence in Trustwave’s technical fit and relationships.