Case Study: Higgins Coatings achieves 24/7 cyber visibility and faster incident response with Trustwave

Higgins Coatings Leverage Trustwave’s SIEM and SOC Experts to Transform Their Security Operations

Higgins Coatings, a 75‑year‑old Australia‑wide commercial painting contractor with 23 branches and 1,300 staff, faced the challenge of securing an increasingly digitised environment while a busy six‑person IT team could not provide 24×7 monitoring. After deploying Microsoft Defender and Microsoft Sentinel, Higgins engaged Trustwave to lift their cyber maturity and maximise the value of their existing security investments.

Trustwave delivered Managed Detection and Response (MDR) and co‑managed SOC services, aggregating and enriching data from Microsoft XDR/Sentinel and other security tools, and using Global Threat Analysts plus a Traffic Light Protocol to take predefined automated actions (isolate hosts, kill processes, adjust firewalls). As a result, Trustwave provided 24×7/365 monitoring and faster incident response, reduced the workload on Higgins’ six‑person IT team, improved cyber resilience, and enabled the IT group to focus on cloud migration and business growth.

Higgins Coatings

Panos Michanetzis

Security Systems Administrator