Case Study: YourParkingSpace achieves 9.2/10 TrustScore and accelerates growth with Trustpilot

Why YourParkingSpace chose Trustpilot to stay true to its customer service mission

YourParkingSpace is a UK online marketplace that makes it easy to find hourly, daily and monthly parking via a user-friendly app. As a disruptor in a traditionally paper‑based industry, the company faced two big challenges: building trust with drivers and persuading conservative car park operators to accept pre‑book technology — problems that manifested as on‑site staff confusion, customer friction and the need to scale supply to meet growing demand.

To tackle this, YourParkingSpace used Trustpilot reviews as both social proof and operational feedback: it collects reviews through post‑booking push notifications and emails, showcases its rating on the site and in the CEO’s signature, and has a Quality Control team turn reviews into product, process and integration improvements. The result is a 9.2/10 TrustScore from 25,000+ reviews, faster growth in bookings and listings, clearer customer policies and communications, direct integrations with parking systems to eliminate on‑site friction, and stronger commercial partnerships to expand inventory.

Your Parking Space

Tamar Sakadjian

Brand Marketing Director