Case Study: Instantprint achieves 2,000+ reviews and a five-star rating with Trustpilot

Why Customer Feedback is Essential to Instantprint’s Growth

Instantprint is a South Yorkshire print company that produces high-quality, fast, and cost-effective print for customers ranging from small shops to international brands. Facing fierce online competition and the challenge of proving product quality to prospective buyers, Instantprint needed a visible, trusted way to showcase customer experience.

They joined Trustpilot in 2015 to collect and display reviews, earning over 2,000 reviews and a five-star rating. The feedback helped shape products and services, guided responses to negative issues, strengthened customer trust, and boosted staff morale as the company scaled.

Instantprint

James Kinsella

Founding Director