Case Study: ScS - Sofa Carpet Specialist achieves 100,000 Trustpilot reviews and stronger customer trust with Trustpilot

ScS celebrates 100,000 reviews on Trustpilot with a great video

ScS - Sofa Carpet Specialist, a UK sofa, flooring and furniture retailer, used Trustpilot to connect more closely with customers and gather post-sale feedback. The team wanted better visibility into the customer journey and used the Trustpilot review platform to understand what was working and where improvements were needed.

With Trustpilot, ScS turned external reviews into customer insights, used its TrustScore to help convert researching buyers, and celebrated reaching 100,000 Trustpilot reviews—making it the first UK furniture retailer to hit that milestone. The company also reported an average 9.2 score and used positive reviews to strengthen trust, improve reputation, and support sales conversions.

ScS- Sofa Carpet Specialist

Laura Whiting

Digital Content Manager