Case Study: Revive! achieves 60% faster complaint resolution and stronger customer trust with Trustpilot

Revive! tell us how they leverage reviews to power their business forward

Revive! is a UK mobile SMART repair business that fixes minor paint and bodywork damage through a network of local franchisees. Their challenge was proving trust and consistency to customers who are rightly wary of tradespeople, while also collecting actionable feedback across regions and resolving complaints efficiently as they scaled nationally.

Revive! integrated Trustpilot with their CRM via API to automate review requests, tag reviews to job IDs and regions, and display regional review carousels and shareable social assets. The platform lets them monitor franchise performance, speed complaint resolution (cutting end‑to‑end resolution time by almost 60%), save hours of manual work each month, and drive more targeted marketing leads through verified social proof.

Revive!

Elliott Clarkson

Marketing Manager