Case Study: LetsGetChecked achieves stronger patient trust and a 9.6 TrustScore with Trustpilot

LetsGetChecked reveal how they leverage Trustpilot reviews to build trust in the healthcare industry

LetsGetChecked is a patient-led healthcare company that enables customers to order, take and track at‑home diagnostic tests through a personal online dashboard. Because customers are making important health decisions remotely, founder Peter Foley focused on building trust and exemplary customer service — a challenge that led the company to adopt Trustpilot to surface honest feedback and reassure users.

Since going live with Trustpilot in 2017, LetsGetChecked has used reviews as a continuous feedback loop — showcasing ratings across the site and social channels, responding to customers, and embedding reviews into its ISO 13485 quality management processes. That focus on reputation marketing and operational changes driven by user feedback helped lift their TrustScore from 8.7 to 9.6/10, improved customer experience across packaging, delivery and support, and strengthened consumer confidence and conversions.

LetsGetChecked

Peter Foley

CEO and Founder