Case Study: zChocolat achieves rapid 9‑API integration and 200+ reviews with Trustpilot

How zChocolat Integrated 9 API’s in Two Weeks with Trustpilot

zChocolat, a premium chocolate retailer, partnered with Trustpilot to create a fully customized review‑collection system. The company needed nine API scenarios (invitations for former customers, current customers, and customer‑service–triggered invites, each in three languages). With Trustpilot’s onboarding agent coordinating by phone with the CEO, marketing and developers, the complex integration was completed in just two weeks.

Trustpilot supplied the tailored APIs, real‑time review feeds and display tools so zChocolat could collect post‑delivery reviews, respond personally, identify brand advocates and show its TrustScore across the site and marketing channels. In the first month the brand collected 200+ reviews and achieved a 9.4/10 TrustScore, boosting conversions, customer trust and internal alignment.

zChocolat

Jean-Philippe Khodara

President