Case Study: Rivervale achieves a 9.9 TrustScore and drives sales with Trustpilot

How Trustpilot Everywhere Helped Rivervale Drive Sales

Rivervale, a specialist car-leasing company founded in 2001 and part of Endeavour Holdings, opened a showroom in Brighton to shift from phone-and-online-only leasing to a high-street, customer-focused experience. To support that move and stand out in a competitive market, Rivervale needed credible proof of its service promise and stronger brand trust to convert showroom and online visitors into customers.

Rivervale partnered with Trustpilot, integrating its 9.9 TrustScore and “UK’s #1 ranked” messaging across the website, email signatures, ads, search listings and comparison sites to provide authentic social proof. The Trustpilot-driven approach raised visibility and reinforced the brand, was directly credited with 8 car sales, produced an 82% conversion rate after using Trustpilot, and helped secure the top Trustpilot ranking in its category.

Rivervale

Josh Seymour

Digital Manager