Case Study: Fantastic Services achieves improved customer communication and trust with Trustpilot

How Fantastic Services use Trustpilot to improve their client-company conversation

Fantastic Services is a property maintenance and home‑improvement brand with 400+ franchises across the UK, USA and Australia offering 25+ services from cleaning to gardening and removals. They needed a reliable way to gather honest customer feedback, improve client–company communication and build trust in a crowded market and search results.

To solve this they joined Trustpilot in 2014, prompting post‑service review emails, displaying Trustpilot widgets on key pages, using Google Seller Ratings in ads and sharing reviews on social media—while customer care follows up on negative feedback. The result has been greater transparency and credibility, higher click‑through rates from star ratings and thousands of public reviews (e.g., multi‑thousand ratings and a 4.9 example), giving actionable insights to improve services and strengthen customer relationships.

Fantastic Services