Case Study: Crédit Conseil de France achieves improved customer experience and stronger trust with Trustpilot

How Crédit Conseil de France uses reviews to improve customer experience

Crédit Conseil de France, a debt consolidation specialist, joined Trustpilot after recognising that online reviews are critical in a highly competitive market. The company needed to reassure consumers earlier in their decision journey and build credibility to differentiate itself.

By using Trustpilot to increase transparency and collect actionable consumer insights, Crédit Conseil improved user experience and customer service across specific branches. The ongoing feedback loop has helped the team grow and continually refine their offering, with measurable improvements reported since they began collecting reviews.

Crédit Conseil de France

Sandra Jaquelin

Marketing and Communications Manager