Case Study: Harvard Business Services achieves a 9.8/10 TrustScore and stronger customer trust with Trustpilot

Harvard Business Services tell us how they use Trustpilot reviews

Harvard Business Services, founded in 1981, is a Delaware Registered Agent that has helped form over 125,000 Delaware companies. Despite a long track record of high customer service, the company needed a clear, trustworthy way to direct prospects to client feedback and validate its reputation—especially as it scaled—so it began leveraging Trustpilot, celebrating more than 2,000 reviews and a 9.8/10 TrustScore.

Harvard uses Trustpilot widgets on its testimonials, landing and product pages, converts standout reviews into social images, and replies to every review while sharing them company-wide. The result is stronger social engagement, boosted employee morale, easier prospect conversion, and a measurable market edge—currently a 9.8 TrustScore and #11 in the “For Businesses” category—while keeping customer service front and center.

Harvard Business Services

Michael Bell

Vice President and Director of Marketing