Case Study: Gough Recruitment builds trust and improves customer experience with Trustpilot

Gough Recruitment reveal how they leverage Trustpilot reviews

Gough Recruitment, a leading real estate, property, development and construction recruitment firm in Australia and South East Asia, needed a way to build trust and demonstrate service quality in a competitive industry. They chose Trustpilot reviews to add transparency, showcase customer feedback, and help reassure clients and candidates that they would deliver the right outcomes.

Trustpilot helped Gough Recruitment display reviews across key website pages and on social media, and the company also used its 9.6/10 TrustScore in proposals and internal communications. The result was stronger brand trust, valuable feedback for continuous improvement, and almost 400 reviews supporting their reputation; Gough Recruitment also reported that many customers said they chose to call because of the positive Trustpilot comments.

Gough Recruitment

Diane Taylor

GM - Marketing & Operations