Case Study: CSG Chemifloc improves customer signal coverage and response speed with trustMinder

CSG Chemifloc accelerates follow-up in hours, not weeks with trustMinder

CSG Chemifloc, a specialist chemicals and water treatment business, faced the challenge of needing greater visibility into its customer experience across critical operational touchpoints like delivery and support. To address this and protect against account risk, the company partnered with trustMinder to improve its customer signal coverage.

trustMinder implemented a program to capture customer feedback linked to relationship strength and account health indicators. The solution provided greater visibility and enabled faster follow-up on service issues, which helped reduce the risk of silent churn and created a repeatable blueprint for the business.

CSG Chemifloc