Case Study: aTalent Recruiting makes customer feedback visible with Trustmary

Workvi collects 400+ feedback responses in under a year with Trustmary

Workvi, a recruiting company specializing in highly educated experts in technology and finance, faced a challenge in systematically collecting customer feedback and measuring their service quality. Their salespeople struggled with manually sending out questionnaires, making it an impossible task to measure metrics like NPS. They turned to Trustmary for a tool to automate this process and make customer experience visible.

Trustmary provided a ready-to-use solution with automations to systematically collect feedback and measure service quality. This resulted in Workvi receiving over 400 feedback responses in less than a year, a significant increase from their previous manual efforts. The solution also made each individual's work visible by publishing all feedback in real-time to their internal Slack channel for all employees to see.

Workvi