Case Study: Sellai Oy improves product feedback and wins more customers with Trustmary

Sellai Oy improves customer experience with Trustmary using NPS and eNPS

Sellai Oy, a B2B sales platform, sought to improve its product and acquire more customers. They needed a way to systematically collect user feedback to guide development and to leverage positive reviews as social proof during their sales process. To meet this challenge, they implemented Trustmary to gather feedback and collect reviews.

Using Trustmary, Sellai implemented NPS and eNPS surveys to measure satisfaction from both customers and sales agents. The solution included showcasing this feedback and reviews openly on their website with widgets. As a result, Trustmary helped Sellai improve its product based on user insights, make customer satisfaction a company-wide priority, and use targeted reviews to more effectively convince and acquire new customers.

Sellai Oy