Case Study: Seidat Oy shares customer feedback company-wide with Trustmary

Seidat Oy shares feedback across 14,000 users with Trustmary

Seidat Oy, a versatile presentation platform for sales teams, needed a comprehensive solution to measure customer satisfaction, collect public testimonials, and share this feedback internally. Their challenge was to efficiently gather insights directly from users and ensure this valuable information was accessible across their entire company, not just isolated within the customer team. They chose Trustmary to address this need.

Trustmary provided a solution that automated NPS surveys and testimonial collection through a single form. The results were significant, with Seidat achieving a 9.35% response rate on its first survey and establishing a benchmark for customer satisfaction. Trustmary's integration with Slack made all feedback instantly visible to every employee, fostering transparency. The platform replaced three separate systems, and Seidat now uses the collected reviews extensively on its website and social media to build trust with potential customers.

Seidat Oy