Case Study: Saintex collects hundreds of B2B feedback responses in 30 minutes with Trustmary

Saintex collects 300 B2B responses in 30 minutes with Trustmary

Saintex Oy, a Finnish family-owned manufacturer of branded products, faced the challenge of having no process to collect customer feedback despite a strong belief in their high customer satisfaction. They lacked the facts to back up their gut feeling and wanted to measure their performance to improve their services. To solve this, they used the customer feedback and testimonial collection service from Trustmary.

Trustmary implemented a solution where Saintex imported their customer list and set up a survey in under 30 minutes. The results were immediate and significant; they received almost 300 responses, achieving an NPS score of over 80 and collecting 80 reviews. This feedback provided concrete evidence of customer satisfaction and is now showcased on their website. Based on this success, Saintex integrated Trustmary's surveys into their ERP system to automatically request feedback after each delivery.

Saintex Oy