Case Study: Pohjoisen Auto boosts sales and trust with Trustmary

Pohjoisen Auto gets close to 100% response rates and hundreds of reviews with Trustmary

Pohjoisen Auto, a used car and small machine dealership with three locations in Finland, faced the challenge of having no process for collecting customer feedback. Their CEO was skeptical that customers would provide useful feedback on their service experience rather than just on the products they sold. They partnered with Trustmary to implement a solution using its customer feedback and review collection service.

Trustmary provided an easy-to-use system to send branded surveys and collect reviews, which were then displayed directly on Pohjoisen Auto's website. The results were immediate, with a response rate close to 100% and hundreds of positive reviews collected. This led to a direct increase in sales, including their best January on record, and customers specifically cited the numerous good reviews as the reason they felt confident to purchase, especially in remote transactions.

Pohjoisen Auto