Case Study: Pesurivuokraus.fi automates review collection and boosts customer feedback with Trustmary

Pesurivuokraus.fi automates feedback collection with Trustmary and gets 1,233 customer responses in under 5 months

Pesurivuokraus.fi, a Finnish company renting textile washers, needed a cost-effective and easy solution to automate the collection of customer feedback and reviews as a small growth company with limited resources. They turned to Trustmary to implement its service for measuring NPS and gathering customer insights.

Trustmary implemented an automated process for sending feedback surveys and integrating existing reviews from platforms like Google and Facebook onto the customer's website. This solution provided a comprehensive view of customer satisfaction with an NPS of 57 and allowed for quick reaction to feedback. In less than five months, Pesurivuokraus.fi collected feedback from 1,233 customers and gathered 308 reviews for marketing use, all with minimal effort required from their team.

Pesurivuokraus.fi