Case Study: Perintäritari boosts trust and referrals with Trustmary

Perintäritari builds inbound referrals for 6 years with Trustmary

Perintäritari, a Finnish debt collection agency, faced the challenge of building credibility and acquiring new customers with a limited marketing budget. Their goal was to demonstrate their quality customer service and trustworthiness in a sensitive industry. To address this, they partnered with Trustmary to implement its customer feedback and referral tool service.

Trustmary provided a solution that combined customer satisfaction surveys with the collection and display of testimonials. This allowed Perintäritari to gather authentic social proof and showcase it on their website and in Google search results. The results were highly successful; Trustmary became their primary source of new customer acquisition, with almost all new clients coming in through referrals and positive reviews they found online. The measurable impact was a significant return on investment, with one single client acquired via a Trustmary review page paying for the service many times over.

Perintäritari