Case Study: Mevent automates customer experience measurement with Trustmary

Mevent automates customer feedback with Trustmary in Pipedrive

mevent, an event agency specializing in weddings and corporate events, faced the challenge of its positive customer feedback being hidden in private channels like emails and phone calls. Their Head of Customer Success, Mari Viljanen, wanted to automate collection, integrate feedback into their CRM, and use it for marketing. They chose Trustmary to solve this.

Trustmary was integrated with Mevent's Pipedrive CRM to automatically send feedback surveys. This provided visible customer satisfaction data directly within their CRM and on their website. The solution saved time, motivated the team with shared feedback, and served as an effective marketing tool to build trust with potential clients. Trustmary's integration made customer experience measurement a seamless part of their process.

Mevent