Case Study: Kattotutka (Finnish roofing company) achieves 11% public recommendations and local customer testimonials with Trustmary

Kattotutka - Customer Case Study

Kattotutka is a Finnish family-owned company that inspects, repairs and maintains water roofs across Finland. Facing the challenge of reaching busy real estate decision-makers and having not collected recent customer feedback, Kattotutka began using Trustmary in early fall 2020 to send customer surveys and capture satisfaction data.

Using Trustmary’s survey tools, Kattotutka sent localized surveys to different regions and gathered plentiful responses within months; 11% of respondents gave public recommendations and the company achieved a strong NPS. Trustmary’s platform enabled Kattotutka to publish locally identifiable testimonials on its homepage, gain actionable customer service insights, and leverage references in marketing.

Kattotutka

Jouni Ahvenvaara

Marketing Director