Case Study: Hohdepinnoitus boosts customer trust and feedback with Trustmary

Hohdepinnoitus triples customer feedback with Trustmary

Hohdepinnoitus, a Finnish home renovation company, faced the challenge of systematically collecting customer feedback to validate and improve its customer experience and build online trust. Their vendor, Trustmary, provided a solution to automate the measurement of customer experience.

By integrating Trustmary with its ERP system, Hohdepinnoitus automated the sending of customer surveys. This solution tripled the amount of feedback received, which was used to improve operations and motivate staff. The vendor's platform also helped build trust with potential customers, who now frequently mention choosing the company based on its many good reviews displayed via Trustmary widgets.

Hohdepinnoitus