Case Study: HappyOrNot achieves stronger customer conversions with Trustmary's fast, flexible global video production

HappyOrNot - Customer Case Study

HappyOrNot, the company known for its emoticon terminals and solutions for measuring customer and employee satisfaction, needed fast, high-quality customer experience videos across multiple countries to support commercial sales. Trustmary produced these reference videos for markets including the USA, Canada, Austria, Italy and the Nordic countries and stepped in to manage urgent, cross-border shoots; during one U.S. production Trustmary even remediated a major setback when equipment and many hours of footage were stolen.

Trustmary re-shot lost material, handled customer relationships on HappyOrNot’s behalf, and delivered flexible, fast, and humane communication throughout the process. As a result, HappyOrNot gained usable reference videos across several markets that help convince prospective buyers during the commercial stage, strengthened trust in the partnership, and earned a strong recommendation from Marketing and Development Director Kirsti Laasio.

HappyOrNot

Kirsti Laasio

Marketing and Development Director