Case Study: Eilakaisla boosts customer satisfaction and feedback visibility with Trustmary

Eilakaisla boosts customer satisfaction to NPS 86 with Trustmary

Eilakaisla, a Finnish family business providing comprehensive recruitment and HR services, wanted to systematically collect customer feedback to measure quality and satisfaction. They partnered with vendor Trustmary to implement its service for gathering testimonials and feedback from their clients.

Using Trustmary's online service, Eilakaisla began requesting targeted feedback from customers after delivering services. The solution provided them with an honest, real-time view of their operations. The measurable results were significant: Eilakaisla achieved an NPS score of 86 and more than 20% of respondents became public recommenders, with their testimonials receiving over 50,000 impressions on their website. Trustmary enabled Eilakaisla to showcase its excellent customer experience while also identifying areas for development.

Eilakaisla