Case Study: Eezy Personnel boosts NPS from 46 to 70 with Trustmary

Eezy Personnel grows NPS from 46 to 70 with Trustmary

Eezy Personnel, a Finnish recruitment and assessment services company, needed to systematically measure and improve its candidate and customer experience to ensure service quality and gain a competitive advantage. They implemented Trustmary's Full Suite solution to create customized feedback surveys and measure their Net Promoter Score (NPS).

Using Trustmary, Eezy Personnel automated feedback collection, personalized communication, and gained real-time insights. This solution enabled them to increase their NPS score from an already excellent 46 to an outstanding 70. The measurable feedback also provided a clear process for handling insights, saved time by eliminating manual work, and supplied marketing materials in the form of testimonials.

Eezy Personnel